SMB Sidekick
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Industries · HVAC

40 calls before noon.

Zero missed.

SMB Sidekick handles every call during the summer surge — triaging emergencies, queuing jobs, and dispatching priority alerts — while your techs stay on the road.

No credit card required.

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The heat-wave problem

When the temperature spikes, your phone is the bottleneck.

01The June surgeTemps hit 108°. Calls triple. Techs dispatched. Owner driving. 14 calls hit voicemail. 3 callers go to a competitor.
02Emergency calls after hoursFamily AC dies at 11pm. Calls four HVAC companies. First to answer wins the job — and the review.
03Maintenance leads go coldCaller asks about the annual plan. Voicemail. Forgets. $199/year recurring revenue gone.
The math

Twenty percent of a heat wave is your whole month.

/ 01
40
calls per day · summer surge
Peak heat-wave demand for a mid-sized shop
/ 02
20%
missed rate without coverage
What goes to voicemail when every truck is out
/ 03
$4,000
per day in lost bookings
20% of 40 calls x $500 avg job value

Three days of a July heat wave covers a year of Pro.

Everything you need. Tuned for hvac.

Every feature configured for the call patterns and stakes specific to your business.

Live Now
Voice AI · Surge-Proof

Surge-proof answering. Unlimited simultaneous calls.

Heat waves don't queue. Neither does your phone. Zero busy signals, custom greeting, 24/7 — with immediate SMS to the owner for emergencies.

AI voice ↘

“Thanks for calling Desert Air HVAC! I'm Rover, the AI sidekick — I can get your info to our dispatcher right away. What's going on with your system?”

  • No hold music, no phone tree
  • Handles 50+ concurrent calls
  • Immediate owner SMS on emergency intent
Live Now
Emergency Triage

Emergency triage. Automatic priority ranking.

Detects urgency language — 'AC is out', '110 outside', 'no air for 3 days' — escalates to owner SMS instantly. Non-emergencies queue cleanly into a clean morning list.

  • Immediate owner SMS with caller details
  • Non-emergencies queue for morning callbacks
  • Priority-ranked list every morning
Live Now
Job Intake

Job intake. Everything your tech needs before the callback.

Tight intake script means your dispatcher isn't on the phone for 12 minutes and your truck rolls with the right parts.

  • System type — central, mini-split, heat pump, furnace
  • Issue description in the caller's own words
  • Home age, zip code, preferred service window
Live Now
Missed-Call Recovery

Missed a call? Recovery SMS in 60 seconds.

Automatic recovery text the moment a call goes unanswered. Customizable per time-of-day. 94%+ recovery rate across the customer base.

  • Automatic SMS in under 60 seconds
  • Customizable message per time-of-day
  • Every recovery tracked in the dashboard
Live Now
Google Reviews

Google reviews after every win.

Triggered after positive-sentiment calls. Direct Google Business Profile link, timing controls, TCPA-compliant.

  • Triggered only on positive sentiment
  • Direct GBP review link
  • Configurable timing controls
Coming Soon
Job Queue · Coming Soon

Job queue dashboard. Priority ranked. Always current.

Emergency, urgent, and standard calls auto-sort into a live job queue. Callback status tracked. Tech availability grid visible at a glance.

  • Emergency · urgent · standard auto-sorting
  • Callback status tracked per row
  • Tech availability grid alongside

How it works

Live in under 30 minutes. Seriously.

01

Port or forward your number

Keep your existing dispatch line. Forward overflow and after-hours, or send everything through.

02

Load your service area + plans

Service zip codes, maintenance tiers, and emergency triage rules. Tunable from the dashboard.

03

Roll trucks. Win heat waves.

Every call answered, triaged, and queued. You see a clean morning list, not a stack of voicemails.

Meet Rover · Powered by Claude

Meet Rover. Your AI sidekick — always on the clock.

Rover is the AI agent powering SMB Sidekick — built on Claude, Anthropic's frontier model. Every call your business takes, every summary it writes, every lead it captures, that's Rover working for you 24/7. And now you can talk to Rover directly from your dashboard.

01 · The Agent

Meet Rover. Your AI sidekick.

Rover is the AI agent that answers your phones, triages your emergencies, and captures your leads — 24/7. Built on Claude, Anthropic's frontier model. Branded as part of your team.

02 · Summaries

Rover writes the day's summary.

After every call, Rover reads the transcript and writes a plain-English digest: who called, what they wanted, what to do next. You read 4 sentences instead of 11 voicemails.

03 · Workspace

Rover works with you — live.

Open the AI Workspace in your dashboard. Ask Rover anything about your business. It reads your own call data, sentiment, and knowledge base — and answers.

Rover
Rover · AI Workspace· HVAC
How many emergency calls during last week's heat wave?
Rover
Rover · streaming

During last week's heat wave (June 8-11) you took 87 emergency calls — 23 escalated overnight.

Average value of converted emergencies: $612. I flagged 4 callers who asked about maintenance plans but didn't book.

Source · your last 90 days of call summaries
Ask Rover about your business…
↑
What you'd ask

Ask Rover anything about your business.

→“How many emergency calls during last week's heat wave?”
→“List callers who asked about maintenance plans this month.”
→“Draft SMS for my 3 pending emergency callbacks.”
→“Which hours am I missing the most calls?”
Last 90 days of call summaries
Sentiment trends
Missed call log
Your knowledge base
POWERED BY CLAUDE · ANTHROPIC  ·  ROVER ©2026 SMB SIDEKICKOpen the AI Workspace
From the field
“First week of July it paid for itself in one afternoon.”
IMG
[Owner Name]
[Service Area]

Handle every call. Win every job.

14-day free trial. Works with your existing number. Set up tonight.

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